Support system for service requests processing
Warranty and service orders
Online tool for order processing services support of sold devices for autogas installations
Available legible and clear panel for indicating statistics such as:
allowing for fast review of all orders.
Document management and integrations
System allows for generating documents:
Order processing in the system reflects the actual cycle. The system is integrated with warehouse management program for availability of actual products, whereas integration with accounting program makes the circuit of the order much easier.
Functionality of order tracking for checking on current status is available to clients.
Additional functionalities
System supports the process of giving access to replacement product for the time of service order to the client.
In case of sending product to the external service, system allows for this type of situations by managing of external services and shipments.
Thanks to the statistic and analysis module we can distinguish failure rate of the products and managing the supplier selection process more efficiently.
Unique features of the system
Online access – system’s management from any place
Document management–templates, forms, labels, acknowledgements and other documents required during the process
Simple and legible interface –intuitively designed system using responsive design for being displayed on any device
Order tracking– clients have the ability to track their order and to get the most current status information
External systems integration– warehouse management system, shipping systems
