MED-QS – Queue Management System

System for efficient management and service over awaiting patients

• improvement of work in receptions, consulting rooms and admission rooms
• assurance of high standard in servicing patients and staff work comfort

Ideal solution supporting patient/client service process in medical offices: hospitals, outpatient clinics, clinics.

• integrated with AMMS Asseco
• compatible with arbitrary hospital management system
• enclose: registration, offices, admission rooms, waiting rooms, etc.

It supports evacuation process from the building through integration with arbitrary firefighting centre and displays escape routes on screens (different directions of arrows on different monitors) and a map of given location.

Detailed information and high quality tickets

Depending on the number of patients/clients, ticket can have the following information printed:

• unique numbers from 2 up to 4 characters
• location of the consulting room
• time of the appointment
• waiting time for the appointment
• data of a doctor we have appointment with

Usage of paper with 110 g/m2 density (possible range of 80-120 g/m2) and dimensions similar to visiting-card allows for good legibility, durability and resistance to moisture and squeezing.

Information monitors in registration and offices

14″ up to 22″ FULL HD monitors, situated over registration stands and offices which display:

• information on currently maintained ticket
• a list of people in the queue
• information on performed examination
• ongoing break

Simple interface and contrast colour scheme guarantee legibility of the information from a long distance.

Maintenance of next number from the queue is signalled by number’s blinking on the screen and defined sound signal or voice message generated with e.g. IVONA speech synthesizer.

Cumulative information monitors

FULL HD monitors with larger dimensions from 40” up to 95” which are situated e.g. in waiting rooms can display:

• many queues, which allow patients to be up to date with the changes with the line from any place in the building
• arbitrary content on a chosen monitor
• can be used as information boards

Cumulative monitors can be situated both inside or outside of the building. They can also be compiled into VIDEO WALL.

Flexible tool for displaying any information

Queue system allows to display arbitrary information and to configure schedule display. It allows monitors to present:

• surgery hours
• announcements on location change for patients’ admittance
• continuous or alternate mode with chosen content on queue information

Content editor is available and it allows to change default background by installing pictures and displaying animations and movies, it can make the system to be used as a tool for presenting products, services or advertisements within any industry.

Application’s simple and intuitive interface in the registration and in the office

Application allows for operations such as:

• closing/opening of stands/offices
• next patient call
• managing patient list
• start/end work break
• patient call through text message (integration with any SMS gateway, receiving patients’ replies and displaying in the system)
• end of work

Applications for registration and office maintenance were designed to be intuitive and allow for performing existing operations.

Introduction of the system to the employees takes minimal amount of time, is intuitive and natural, thanks to the simple interface of the application. Windows 7 or above and .NET 4.5 are required for the installation.